FAQ

How do I order?
Please kindly check our “How To Order” section.
 
Do I need to register to make a purchase?

No, you don’t. But we do recommend you to register an account so that you can do a faster checkout for your next purchases. Also if you register an account, you can track the process your order.
 
Can I track my order?
You can track your order only if you have registered an account. You can check it through the track order option on the top right menu.
 
Can I order sold out items?
We sometimes re-stock several selected items, but not all. But you can email us to ask for the particular item that you like, complete with the size and color, and we will try to find whether that item is still available in our inventory, although we can’t guarantee its availability.
 
Do you have any physical store?
At the moment, we do not have a physical store. But we’re keeping our options open.
 
Can I pay by credit card?
We’re sorry, as of now we only accept bank transfer payment.
 
How soon can I get my order?
Our delivery schedule is like this:


Your payment confirmation on

We check your payment the latest on
We send your item the latest on
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Saturday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

I haven’t received my order. It’s been late for several days. What should I do?
Usually it takes around 2-5 days for JNE to deliver your item. But if it takes unusually longer than that, please contact us at larochellekids@gmail.com.
 
Why are my orders cancelled?
If you haven’t made a payment (and confirm it with us) within 2x24 hours after making an order, then the order will be automatically cancelled.
 
What if I have made a payment but forgot to confirm it?
Please contact us at larochellekids@gmail.com.
 
Can I return or exchange the items that I’ve bought?
Unfortunately we cannot give a refund or provide an exchange for sold items.  

 

Get in Touch

Email: larochellekids@gmail.com
WA: 0812 1979 1938, 0812 8222 5075
Line: larochellekids
IG: @larochellekids